The Opportunity

Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to the CEO, you’ll act as a strategic advisor to our clients—aligning their business objectives with our cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.

Primary Responsibilities

Client Relationship Management & Business Alignment

• Cultivate relationships with key decision-makers, positioning the organization as a trusted partner in achieving their business goals.

• Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.

Revenue Growth and Expansion

• Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.

• Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.

Onboarding

• Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of our solutions.

• Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.

Performance and Business Intelligence

• Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.

• Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.

Issue Resolution and Cross-Functional Leadership

• Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.

• Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Requirements

• 4+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in enterprise sales.

• Strong business acumen with experience managing high-value enterprise/corporate accounts and driving strategic account expansion.

• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.

• Fluency in English is required; proficiency in Spanish or French is a valuable asset.

• Exceptional communication, presentation, and negotiation skills with the ability to influence key decision-makers and drive business outcomes.

• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.

• Strategic problem-solver, experienced in resolving complex customer challenges and turning them into growth opportunities.

• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.

• Detail-oriented, focusing on delivering measurable results and optimizing customer experiences.

• Experience with CRM tools (e.g., Salesforce) is a strong plus.