Purpose of the Role

The Internal Communications & Employee Experience Specialist owns the coordination and delivery of key internal communications, employee engagement, employee experience and event initiatives across the organization.
Reporting to the Senior Director, People & Culture (P&C), this person serves as a trusted operational partner who independently moves initiatives from idea to execution, coordinates stakeholders across functions and geographies, and maintains continuity as organizational transformation progresses.
The role requires strong execution and sound judgement: understanding business objectives, connecting information across initiatives, anticipating gaps, and moving work forward with appropriate autonomy.
The incumbent also contributes to management reporting, analysis and recommendations supporting P&C priorities.

Key Responsibilities

Internal Communications & Employee Engagement
• Manage the internal communications ecosystem, including Teams, the Intranet, editorial calendars and recurring campaigns.
• Build a reliable editorial pipeline by proactively sourcing information from directors, managers and teams across the organization.
• Translate business updates and organizational priorities into clear, engaging communications and campaigns spanning business news, events, employee experience, CSR and culture.
• Develop creative strategies to increase adoption and meaningful use of internal channels while reinforcing collaboration, accountability, initiative, and knowledge-sharing.
• Advise stakeholders on message, channel, audience and timing, and use engagement data and feedback to improve effectiveness.

Employee Experience & Lifecycle
• Oversee employee lifecycle processes, including onboarding, offboarding, mobility and organizational changes, ensuring SOPs are followed and exceptions handled with sound judgement.
• Coordinate HR, IT, managers and other stakeholders to ensure activities are completed end-to-end, including new hire welcomes and system updates.
• Maintain organizational charts and relevant employee information across internal systems.
• Identify recurring friction points and ownership gaps and improve manual processes toward more scalable, documented and automated workflows.
• Support Academy initiatives as needed, including program coordination, promotion, participant engagement, training logistics and measurement.

Event Management
• Manage internal and client-facing events end-to-end, from initial brief through execution and post-event evaluation.
• Translate business objectives into event plans, timelines, budgets and success measures.
• Coordinate venues, vendors, catering, invitations, registrations, A/V, online meeting tools, interpretation technology and other logistics.
• Manage stakeholders, vendors, budgets and risks proactively.
• Oversee onsite setup, attendee experience, troubleshooting and teardown, with contingency plans for high-impact events.
• Ensure event execution remains anchored in its business purpose and intended impact.
• Define and track event KPIs such as participation, engagement, satisfaction, and follow-up actions.
• Provide event management support to Marketing as needed, particularly for client-facing, corporate, and strategic events.

Measurement, Surveys & Management Reporting
• Own the employee survey cycle from design and deployment through analysis and communication of results.
• Define KPIs for communications, events and engagement; analyze quantitative and qualitative data to identify patterns and opportunities.
• Prepare concise reports, dashboards and presentations, progressively presenting findings and recommendations to Directors and C-level stakeholders.
• Connect results to business objectives and recommend evidence-based adjustments.

Project & Stakeholder Management
• Independently manage multiple P&C projects and workstreams, establishing plans, milestones, dependencies and follow-up.
• Drive stakeholders toward decisions and deliverables, balancing urgent requests with strategically important priorities.
• Anticipate risks and downstream impacts, provide clear status updates and surface decisions requiring leadership attention.
• Maintain continuity of key P&C initiatives during the Senior Director’s absence and represent ongoing initiatives credibly with stakeholders when appropriate.
• Take ownership of additional P&C and cross-functional priorities as business needs evolve.

Technical Competencies
• Proficiency with Microsoft 365, particularly SharePoint, Teams, Outlook, Excel, and PowerPoint.
• Event production, A/V, online meeting tools and/or interpretation technology experience.
• Familiarity with Power Automate, Canva, Mailchimp, survey platforms or similar tools.

Core Competencies
• Approximately 3–5 years of relevant experience in internal communications, employee experience, corporate communications, events, project management, or a related field.
• Strong project management skills, with demonstrated ownership of projects from planning through completion.
• Excellent organizational skills and ability to prioritize effectively in a fast-moving environment.
• Strong sense of ownership and accountability, with a practical, results-oriented approach and a focus on driving work forward.
• Ability to work independently in a dynamic environment, effectively managing changing priorities and competing demands.
• Strong business judgement and critical-thinking skills, with the ability to see the bigger picture while maintaining attention to operational detail.
• Excellent writing and editing skills to create clear, engaging communications for different audiences and channels. English required; French strongly preferred.
• Discretion, sound judgement, and professionalism when handling sensitive information and navigating different stakeholders and situations.
• Confidence interacting with senior leaders and cross-functional stakeholders.
• Ability to synthesize information and turn data into clear, management-level insights and recommendations.
• High interpersonal awareness and empathy, with the ability to read situations, understand different perspectives, and balance a people-first approach with business needs.
• Resourceful, pragmatic, and solutions-oriented, with the ability to anticipate needs and identify potential risks.
• Comfortable working in an international, matrixed environment across teams, functions, and geographies.
• Familiarity with or openness to using AI tools responsibly to improve efficiency and quality, with appropriate critical review and validation of outputs before use or publication.

Success Measures
Success means independently moving priorities forward while maintaining quality, continuity and stakeholder confidence.

• Key indicators include accurate employee lifecycle execution; strong engagement with internal channels; high-quality communications and events delivered on time and within budget; actionable survey and KPI reporting; and reliable continuity during leadership absences.