Descripción del puesto

The Opportunity

The Meeting Services Specialist position is an outstanding opportunity to join a vibrant, disruptive technology company operating a cloud-based platform for multilingual web conferences, online meetings, live events, and more. In this role, you will help facilitate client meetings and events, ensuring they have dedicated support to make their event a success. You will also collaborate closely with all departments across our company to create a seamless customer experience.

Primary Responsibilities

• Manage end-to-end project coordination for client meetings and events, ensuring seamless execution from planning to wrap-up.
• Handle meeting logistics, including scheduling, discovery calls, and rehearsals to guarantee smooth operations.
• Assign and coordinate support personnel, ensuring optimal staffing for each event.
• Track and monitor meetings and personnel to maintain oversight and address any issues in real-time
• Train and manage meeting operators, equipping them with the skills to deliver high-quality support and troubleshoot effectively.
• Liaise with Client Managers and Account Executives to coordinate client handovers and maintain clear communication.

Requisitos

Minimum Requirements

Education & Experience

• Bachelor’s degree in Business, Communications, Hospitality, or a related field.
• 3 years of experience in meeting/event coordination or project management or a related role.
• Knowledge/experience working with simultaneous interpreters is a huge plus

Technical Skills

• Proficiency with virtual meeting platforms (e.g., Zoom, Microsoft Teams, Webex, or similar).
• Basic knowledge of audio-visual (AV) equipment and troubleshooting.
• Experience with project management or scheduling tools (e.g., Asana, Trello, Google Calendar, or CRM systems).
• Familiarity with cloud-based platforms and backend systems for scheduling and support.

Soft Skills

• Strong organizational and multitasking abilities to manage multiple meetings/events simultaneously.
• Excellent communication skills (written and verbal) for client interactions, training, and cross-departmental collaboration.
• Problem-solving mindset and ability to adapt to last-minute changes or technical issues.
• Customer service orientation with a focus on delivering a seamless client experience.

Language & Collaboration

• Fluency in English (additional languages are a strong plus).
• Ability to work collaboratively with teams across departments (e.g., Client Management, Technical support).

Beneficios

What We Offer

✅ Join a mission-driven organization and help the world communicate effortlessly in any language.

✅ Collaborate with a diverse and global team spread across 17 countries, learning from professionals with different cultural backgrounds.

✅ Be part of a recognized success story! We are proud to have been named Forbes' Best Startup Employer and featured in Times Magazine's Top 100 Innovations last Year.

✅ Experience a company culture that values innovation, transparency, and collaboration, fostering an environment where your ideas and contributions are encouraged and recognized.

✅ Enjoy the benefits of a remote work setting, offering autonomy, flexibility, and a comprehensive package that includes learning and development opportunities, generous PTO, regional Hub Hangs, and the necessary hardware and accessories to power your remote experience.